Refund Policy

At BAGSPOPO, we strive to provide our customers with the highest quality leather bags. We take great care in ensuring that each product is crafted with attention to detail and made to last. However, we understand that there may be instances where a product is defective. In such cases, we are more than happy to assist you with a replacement.


All Sales Are Final

It is important to note that all sales at BAGSPOPO are final. This means that once a purchase is made, we do not offer refunds or exchanges for reasons other than a defective product. We encourage our customers to carefully review their order before completing the purchase to ensure that they have selected the correct item.


Defective Products

If you receive a product that is defective,Please contact our customer support team as soon as possible.We apologize for any inconvenience caused. We are committed to resolving the issue promptly and ensuring your satisfaction.


Non-Defective Products

For products that are not defective, we do not offer refunds or exchanges. We believe in maintaining the highest standards of quality and want to ensure that each customer receives a brand-new, unused product. By adhering to this policy, we can guarantee that every bag you purchase from BAGSPOPO is in pristine condition.


Contact Us

If you have any questions or concerns regarding our refund policy or need assistance with a defective product, please do not hesitate to contact our customer support team. You can reach us via email at

We value your satisfaction and appreciate your understanding of our refund policy. Thank you for choosing BAGSPOPO for your leather bag needs.

Order issues

When will my order be shipped?

We usually process your order and ship it to you within 5-7 working days.

Some out-of-stock products need to wait for restocking, and we will process and ship them within 50 working days.

When can I receive the products after the order is shipped?

You can receive your goods about 1-2 weeks after shipment; some countries take more than 2 weeks due to distance or customs clearance. Due to uncertainties, we cannot guarantee a specific estimated delivery time.

Can I modify/cancel my order?

You can modify/cancel your order while the order has not been shipped.

If you need to modify/cancel,please contact us.

 I did not receive the order confirmation email!

Please contact us to provide the correct email address, and we will resend you the confirmation email.


How much shipping and customs duties do I need to pay?

You can check the shipping amount you need to pay on the checkout page.

You don't need to pay customs duties at checkout, but customs duties may be incurred along the way, depending on your local customs policy, which we cannot determine.

How do I use the discount?

If you have a discount code, you can paste it on the checkout page to use it.

When will I get my refund?

The refund amount will generally be returned to your account within 3-5 working days after the order is canceled.


Where do you ship from?

We ship from China.

Can it be delivered to my country?

We can deliver to most countries, you can choose on the checkout page to see if your country is included.

What is your return and exchange policy?

What should I do my tracking status shows Exception/Return?

Please contact us as soon as possible.